Reference

Privacy Policy for Indonesia Accounts

Open your account and you can see exactly how we handle sign-up details, login signals, and payment references before anything moves forward.

Indonesia accountsDANA, OVO, GoPay, QRISMobile and desktopLocal-law only
Explore Lobby Read FAQ
amergg Privacy Policy for Indonesia Accounts
REQUEST CHANNELS

How to Contact Us

If you need a privacy copy, correction, or deletion request, use the channel that matches how you opened the account. Email and live chat are both available every day from 09:00-22:00 WIB, and our account form keeps the request tied to your profile so we can verify it cleanly. We will ask for the minimum proof needed, then tell you what we can do under local law.

Team online

Email request

Send the request from your registered email and include the change, copy, or closure you want. We use it for identity matching and keep the thread in the privacy queue until the case is closed.

Live chat

Open chat from the help area when you need a faster answer on access, correction, or deletion. The team will point you to the right form and tell you which proof we need.

Account form

Use the form inside your account to submit privacy changes without leaving the session. It ties the request to your profile, which helps us verify it and track the follow-up in one place.

STORAGE CONTROL

How We Protect Records

We keep privacy handling practical: collect only what we need, separate payment references from login records, and limit staff access to the people who handle verification or support.

Data collected

We store sign-up details, contact fields, login time stamps, and device data so we can run the account, confirm requests, and spot repeated abuse. We keep the list tight and do not ask for extra fields during normal browsing.

Cookies

Cookies and similar tools help us remember your session, language choice, and the page state on mobile or desktop. They also help us flag repeated failed logins and keep your request path stable while you move through the account flow.

Account security

We expect you to keep your password private, and we may end active sessions after inactivity. If a login looks unusual, we can ask for a fresh verification step before changing sensitive account details.

Retention

We keep records only as long as needed for support, verification, payment reconciliation, or any legal duty that applies. After that, we remove them or strip the identifiers so the record no longer points to you.

Payment references

When you send funds through DANA, OVO, GoPay, or QRIS, we keep the reference needed to match the request and confirm the amount. That record stays separate from your session history and is limited to the purpose it serves.

Your requests

You can ask for a copy, correction, or deletion through chat, email, or the in-account form. We will verify the account first, then explain what can move forward under local law and what must stay on file.

Privacy Questions We Hear

These questions cover the privacy requests we hear most often. We keep the answers short so you can see what we store, how long we keep it, and how you can reach us. If a request depends on local law, we will say that before we process it, and we will only complete the part that local law permits.

We collect the details you type during registration, plus login time stamps, device type, and support messages. If you use DANA, OVO, GoPay, or QRIS, we keep the reference needed to match the request and verify it.

Yes. Cookies and similar tools help us remember session state, language choice, and whether the page should load cleanly on mobile or desktop. They also help us spot repeated failed logins and keep the account flow stable.

Send a request through chat or email from the address on your account, then tell us what should change. We verify the account first, then update the record or explain why a field must stay unchanged.

We keep records only as long as needed for account handling, support, payment reconciliation, and any legal duty that applies. After that, we remove or anonymize them according to our retention schedule.

Yes, if local law gives you that right. After verification, we can prepare a copy of the main account data we hold and tell you which parts come from sign-up, device, or payment activity.

Use live chat, the in-account form, or email. Our privacy queue is monitored daily from 09:00-22:00 WIB, and we will tell you what proof we need before we process the request.

It does. We only complete access, correction, or deletion steps where local law permits, and we may limit a request if another record must stay in place for verification or dispute handling.

Related Pages

amergg Indonesia amergg Login Register amergg Casino About Us